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Strict Standards: Only variables should be passed by reference in /home/totem3/public_html/includes/cls_template.php on line 406

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瀏覽歷史

售後流程
Totem Books Company 圖騰書室 / 2009-05-18

商品銷售和售後服務:


售後服務:退、換貨規定 :

1. 特別提示:

在退貨或換貨前,請您事先通過電話+852 2768 4766Email: mail@totembooks.com 的方式與我們聯繫。告知您的訂單號碼及退換貨之原因。我們將視具體情況妥善為您解決。符合以下條件,我們可為您退貨:在用戶收到貨物7天之內,如果:圖書有印裝品質,包括缺頁、倒裝、模糊不清、折頁、開線、開膠等情況;換貨期限是收到貨物後3-4星期之內。

2. 說明:

a. 如果經過一次更換的商品,還存在品質問題或有其他問題,給與退貨辦理。

b. 如果由於用戶自身原因(比如說重複訂單)產生的退貨,請用戶與客戶服務中心聯繫後,自行上本公司來辦理有關手續。

c. 圖騰書室接受你的退貨要求後,會給你一個退貨號碼,及指示你正確的退貨程序。所有損壞或不完整貨品,必須退回給我們,並請確保貨品妥為包裝,以免在送運途中損毀。

3. 注意:  

a. 符合退貨時間規定:收到貨物1周之內(以簽收日期為准);

b. 包裝、貨物本身完好無損;

c. 請您附上訂貨編號及發貨單正本;

d. 退、換貨前,請通過E-mail或電話的方式與我們聯繫,告之您的訂單號碼與退換貨原因; 所有未經授權的退貨,圖騰網路書室一律不會處理。

e. 對於選擇送貨上門的用戶,我們會採取送貨上門的方式為您退貨,請您準備好產品以及發貨單以備檢驗;

f. 對於選擇郵寄的用戶,請將要求退、換的貨物郵寄給我們,並附發貨單(或其影印本)並說明退、換貨原因、注明退、換貨,我們在收到貨物後,會為您更換產品;

g. 收到退回的貨品後,我們會測試你的貨品,如果我們找到你所指的問題,我們僅會以一般平郵方式 (surface Mai) 換上新的同樣貨品,否則我們會將原件貨品運回給你。

h. 在退貨時,請選用最可靠的運輸方法,假如貨品於退貨途中遺失,圖騰書室恕不負責。另外,我們不會負責掛號郵件(Registered Mail) 或 速遞方式(Express Mail)等快速付運的費用。

 

4. 退、換貨處理:

   特別說明:出現下列情況不能享受圖騰書室的退換貨服務。

a. 用戶在退換貨之前未與我們聯繫。

b. 退回產品外包裝不完整。

 

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